Terms & Conditions

Hajer Ghani Website T&C

USE OF THE WEBSITE
Welcome to HAJERGHANI.COM website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this Website you agree to with these Terms.

HAJERGHANI.COM is an online service for the purpose of the sale of fine jewelry (“Product”).
In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow HAJERGHANI.COM to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The Website is available only to individuals who meet the HAJERGHANI.COM terms of eligibility, who have been issued a valid payment card, i.e., credit card etc. and who have authorized HAJERGHANI.COM to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

By making an offer to purchase merchandise, you authorize HAJERGHANI.COM to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial payment card I.D.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

 

REFUND AND EXCHANGE
Refund and/or exchange will only be applicable to defective pieces within 10 days upon you receiving the order. To return an item to us for exchange, please follow the below procedure:

Steps to follow
1. Drop us an email hajer@hajerghani.com or through the contact us page on our website.
2. Expect a response from us within 5 working days.
3. Pack the product and ship it to the address stated in point 4 below with the original packaging. It is advised that the return packets should be adequately packed and the packaging should be with a protective cover or bubble wrap so that there are no further damage of goods in transit.
4. Quby Creative Consultants, Building 15, Road 1002, Avenue 2, Al Jasrah, Kingdom of Bahrain.
Conditions
1. The return is possible only if the product is of incorrect size, received damaged or defective.
2. The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included. If the item has been resized, altered or damaged, we won’t be able to offer the exchange and will have to return it to the customer at the customer’s expense.
3. In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.
4. We will not accept products that indicates or shows any signs tampering or modifications on the products and such items will be returned to the sender immediately.
5. In the event of failure to return any item to us within the time limits stated, even though validly cancelled through emails or chat, we reserve the right to charge additional cost of recovery of the item(s).
HAJERGHANI.COM only sells authentic natural stones and metals unless otherwise specified on the website.
If you have any further questions please contact us on hajer@hajerghani.com.

BAHRAIN SHIPMENTS
We offer free shipping for orders within Bahrain only.

CUSTOM & BACKORDERS
All custom and backorders will take a maximum of 2 months to deliver upon receiving the payment as those jewelry pieces will be newly designed and manufactured.

INTERNATIONAL SHIPMENTS
Shipping costs will vary from each country. During high season, delivery might take a little longer. Please note that HAJER GHANI JEWELRY is not responsible for any additional time incurred while your parcel is held at Customs.

IMPORT TAXES AND CUSTOMS DUTIES ARE NOT INCLUDED
HAJER GHANI JEWELRY will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Customs policies vary widely from country to country,therefore kindly check with your local Customs Office for more information.

PAYMENT
HAJER GHANI JEWELRY offers customers credit card and debit card payments.
Cash on delivery is available for orders within BAHRAIN.

SHOPPING AT HAJERGHANI.COM
When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.
In case your personal information changes, please notify us by emailing the following address hajer@hajerghanicom.
HAJERGHANI.COM may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, kindly stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

PRICING POLICY
Please note that depending on your country, customs fees, duties and taxes may apply. All these potential surcharges are the responsibility of the customer. Should any such surcharges be applied, then the shipping provider will contact you for clearing them before releasing your order. Failure to pay these fees will cause the parcel to be returned to us at the customer’s cost.
Product prices are set once the Product is designed, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.
Prices may change at any time due to markdowns or price changes advised from suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of HAJER GHANI JEWELRY and are in line with pricing guidelines from suppliers and vendors.

PASSING OF PROPERTY AND RISK
HAJERGHANI.COM retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to HAJERGHANI.COM, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.

SAFETY OF PERSONAL DETAILS
All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by HAJERGHANI.COM without your written consent unless required by law as detailed above.

GOVERNING LAW
Your use of this Website and any purchase by you of any Product from HAJERGHANI.COM shall be governed by the Kingdom of Bahrain’s law and you hereby submit to the exclusive jurisdiction of the Kingdom of Bahrain’s. courts. Please check back frequently to see any updates or changes to our Privacy Policy.

If you have any questions regarding these Terms, please send an email to hajer@hajerghani.com or through the Contact Us page on our website.

Thank you.